PLP's Resources Library is an online database holding PLP's guides, conference papers, published research and reports, recorded presentations, policy responses, and many other items.  You can search the items by clicking a category or a tag on the left, or using the search function.  Please note the content from conferences, such as papers and audio, are provided for public law practitioners. Public law is a very fast-moving area and some of the information will be out of date or overtaken by events. PLP accept no responsibility for the contents of these items.



Resources tagged with "Complaints"

  • photo for Public law in public spaces

    Public law in public spaces

    July 15 2016 | Conference papers | By James Stark

    In the last 20 years or so Parliament has provided a rash of purportedly civil remedies to address various types of nuisance or anti-social behaviour. This began with housing ASB injunctions under the Housing Act 1996 which were significantly extended by the Anti-Social Behaviour Act 2003, the ASBO of the Crime and Disorder Act 1998 which whilst originally a stand alone civil remedy became most used after sentencing from criminal offences that constituted such behaviour, to follow have been gang related violence (and now drug dealing) injunctions and there have been or are a number of others such as football banning orders.

  • photo for Ombudsman remedies: creative hybrid or curates egg?

    Ombudsman remedies: creative hybrid or curates egg?

    May 12 2014 | Conference papers | By John Halford and Caroline Robinson

    All the public sector Ombudsmen have a power to make recommendations as to how the injustice arising out of any maladministration they identify may be remedied. This paper and appendix discusses what remedies an Ombudsman complaint can secure and how to make effective us of the schemes.

  • photo for Ombudsman v JR

    Ombudsman v JR

    July 17 2013 | Conference papers | By Sarah Clarke

    With legal aid for JR under threat, practitioners may want to consider alternatives. Ombudsman decisions themselves are amenable to JR. Representations to the Ombudsman are free, claimants don’t need a lawyer - and in a landscape in which the government appears only to be prepared to fund legal advice for itself, that’s of increasing significance.
    Although there are some disadvantages to using the Ombudsman, there are also advantages, both are considered in this paper.

  • photo for Designing redress: a study about grievances against public bodies

    Designing redress: a study about grievances against public bodies

    July 31 2012 | Research | By Andrew Le Sueur and Varda Bondy

    Public bodies have in recent years been exhorted to get decisions ‘right first time’.1 The concept of administrative justice is seen by some scholars as including initial decisions as well as what happens when administrative decisions are challenged. Notwithstanding these developments, the redress of grievances remains central to the concerns of administrative law scholars, and public bodies expend a great deal of time and money handling grievances. It is just about possible to imagine an idealised administrative system in which no errors are ever made by decision-makers and all past, present and future decisions are accepted as correct and legitimate by citizens and business enterprises. In reality, this can never be achieved (except perhaps in well-resourced administrative schemes of limited size and relative simplicity).

  • photo for Cause for Complaint

    Cause for Complaint

    September 6 1999 | Research | By Henriatta Wallace and Linda Mulcahy

    The aim of this report is to evaluate the procedure from the perspective of health service users, looking at issues of fairness and independence, and complainants satisfaction with both the handling and outcome of their complaints.